Our COVID-19 response

21 August 2020

We are actively responding to the coronavirus (COVID‑19) pandemic and have taken steps to keep staff, carers, families and the people we support safe.

Latest news

1 July 2020 - Update for Disability Services in Victoria hotspots

Life Without Barriers provides essential services and will continue to do so. Our priority is the safety and wellbeing of everyone, including the people we support, staff, carers, and families. We will continue to provide support, by adjusting our services while adhering to government restrictions, and promote and protect the health and wellbeing of everyone we support.

In order to respond to the current outbreak of COVID-19 and what it means for our staff and the people we support, we have evoked our Emergency Response Procedure and are taking the necessary steps to minimise the risk of exposure to coronavirus in our workplaces and residences. We are currently in the Respond and Adapt phase of our plan.

We are following the advice from the Australian Government Department of Health. Chief Executive and acting National Emergency Management Controller Claire Robbs has issued a statement around our response and has released our COVID-19 Emergency Response Pandemic Plan.

How we are protecting the people we support

As well as continuing to provide services, we have put a number of measures in place to prevent the spread of COVID-19:

  • We have stopped all non-essential visitors from visiting our disability, aged care and residential services for young people.

  • We have implemented cleaning and hygiene protocols that align with Department of Health in all of our workplaces, homes and centre including providing PPE.

  • Our office based staff are working remotely and staff who have travelled overseas or have any symptoms are in isolation.

Dedicated information for the people we support:

Disability Services: How we're supporting people during COVID-19
Foster & Residential Care: How we're supporting people during COVID-19
Aged Care: How we're supporting people during COVID-19
Mental Health: How we are supporting people during COVID-19
Supporting Aboriginal and Torres Strait Islander people in COVID-19
Supporting NISS in COVID-19

Contact Life Without Barriers

If you have any questions about Life Without Barriers’ response to COVID-19, please call the Life Without Barriers National COVID-19 Response Call Centre on 1800 313 117 Monday to Friday from 8.30am - 5.30pm EST. Calls to report suspected or confirmed cases of COVID-19 can be made 24/7.

National Relay Service

If you are deaf or hard of hearing please call the National Relay Service first on

1300 555 727

Translating and Interpreting Services (TIS National)

If you need an interpreter or you do not speak English please call TIS National on

131 450 first

Concerned about your health?

If you need health advice, call the Australian Government’s 24/7 Coronavirus Health Information Line on 1800 020 080.

Struggling with your mental health?

If you want to talk to someone about your mental health, you can call Beyond Blue on 1300 22 4636 for 24/7 phone counselling. They also have an online chat open 3pm to 12am (AEDT).