Our COVID-19 response

10 June 2021

We are actively responding to the coronavirus (COVID‑19) pandemic and have taken steps to keep staff, carers, families and the people we support safe.

Latest news

Update for Disability Services

Dedicated Supported Independent Living 'in reach' vaccination hub for disability staff and residents.

Life Without Barriers has opened its first dedicated ‘in reach’ vaccination hub in Dandenong Victoria for our Supported Independent Living (SIL) residents and their support staff.

The hub is part of the Federal Government’s new approach of partnering with disability providers to accelerate vaccinations for those most vulnerable. Life Without Barriers is supportive of this new approach as we have over 1200 residents and their staff in Supported Independent Living.

Working with the Aspen Medical vaccination team, we are prioritising our own Supported Independent Living residents and staff for the next week or so and we will then open up the opportunity to other disability Supported Independent Living providers in the region.

We have two other similar Life Without Barriers hubs for the people we support in Supported Independent Living and their staff opening in Newcastle and the Central Coast in NSW later this month, and more information will be available soon.

This new approach aims to get more vulnerable people vaccinated quickly, however house based ‘in reach’ will still be available for people who can only be safely vaccinated in their own home.

Those family members who are Decision Makers for their loved ones, and yet to provide consent for vaccination, can still do so by contacting their local support team or calling the Life Without Barriers National COVID-19 Response Call Centre on 1800 313 117.

Life Without Barriers supports the COVID-19 vaccine and treatment roll-out strategy.

Life Without Barriers welcomes the Government’s National COVID-19 Vaccine roll-out Strategy, prioritising essential workers and people with disability. It is a relief to know that their health is being recognised.

We support over 1,400 people with disability living in more than 400 residential settings across Australia, and we believe the vaccine is an important way to protect the health, safety and wellbeing of Australians’ from COVID-19.

We encourage our Life Without Barriers community, including staff, carers and people we support, to make an informed decision about being vaccinated. Vaccination can save lives and higher vaccination rates can make outbreaks much less likely.

We will also continue to follow COVID-19 safe measures as we have done throughout the pandemic including:

  • regular hand washing

  • maintaining physical distancing

  • following strict cleaning and infection control procedures

Life Without Barriers provides essential services and will continue to do so during COVID-19. Our priority is the safety and wellbeing of everyone, including the people we support, staff, carers, and families.

If you have any questions about our response to COVID-19 please contact the Life Without Barriers National COVID-19 Response Call Centre on 1800 313 117.

Our Emergency Response Procedure

Life Without Barriers provides essential services and are continuing to do so. Our priority is the safety and wellbeing of everyone, including the people we support, staff, carers, and families.

In order to respond to the current outbreak of COVID-19 we have evoked our Emergency Response Procedure and are taking the necessary steps to minimise the risk of exposure to coronavirus in our workplaces and residences and are currently in the Respond and Adapt phase of our plan.

How we are protecting the people we support

As well as continuing to provide services, we have put a number of measures in place to prevent the spread of COVID-19:

  • We are continuing to follow changing public health orders

  • We have implemented cleaning and hygiene protocols that align with Department of Health in all of our workplaces, homes and centres.

  • Our COVID-19 Response unit actively monitors the changing situation daily and informs staff, carers, families and people we support of any changes.

Dedicated information for the people we support:

Contact Life Without Barriers

If you have any questions about Life Without Barriers’ response to COVID-19, please call the Life Without Barriers National COVID-19 Response Call Centre on 1800 313 117 Monday to Friday from 8.30am - 5.30pm EST. Calls to report suspected or confirmed cases of COVID-19 can be made 24/7.

National Relay Service

If you are deaf or hard of hearing please call the National Relay Service first on

1300 555 727

Translating and Interpreting Services (TIS National)

If you need an interpreter or you do not speak English please call TIS National on

131 450 first

Concerned about your health?

If you need health advice, call the Australian Government’s 24/7 Coronavirus Health Information Line on 1800 020 080.

Struggling with your mental health?

If you want to talk to someone about your mental health, you can call Beyond Blue on 1300 22 4636 for 24/7 phone counselling. They also have an online chat open 3pm to 12am (AEDT).