Our coronavirus response

23 March 2020

We are actively responding to the coronavirus (COVID‑19) outbreak and taking steps to help keep staff, carers, families and the people we support safe.

Life Without Barriers provides essential services and will continue to do so. Our priority is the safety and wellbeing of everyone, including our clients, staff, carers, and families. We will continue to provide support, by adjusting our services while adhering to government restrictions, and promote and protect the health and wellbeing of everyone we support. We will continue to keep you informed of the steps we are taking and what it means for you.

Current update 4 April 2020

We have a number of new resources available which outline how we will continue to provide services to people in the community:

Supported Independent Living:

Disability Lifestyle Supports:

Mental Health:

Aged Care:

  • Coles and Woolworths are continuing to run their community shopping hour. They have now extended it to include carers, friends and neighbours who shop on another’s behalf. If you are a person with disability or over 65 years old you can shop between 7am-8am on Mondays, Wednesdays and Fridays at Coles and Woolworths before other shoppers arrive. If someone is shopping for you, they just need to present your government-issued card as proof of care.

  • If you have any questions about your supports from us, please speak to your Life Without Barriers support person or call the Life Without Barriers National COVID-19 Response Call Centre available 8am - 8pm, Monday - Friday: on 1800 313 117

We have dedicated information for the people we support

Disability Services: How we're supporting people during COVID-19
Foster & Residential Care: How we're supporting people during COVID-19
Aged Care: How we're supporting people during COVID-19
Mental Health: How we are supporting people during COVID-19

How we are protecting the people we support

We are following the daily advice from the Australian Government Department of Health. Chief Executive and acting National Emergency Management Controller Claire Robbs has issued a statement around our response and has released our COVID-19 Emergency Response Pandemic Plan.

As well as continuing to provide services, we have put a number of measures in place to prevent the spread of COVID-19:

  • We have stopped all non-essential visitors from visiting our disability, aged care and residential services for young people.

  • We have implemented cleaning and hygiene protocols that align with Department of Health in all of our work places, homes and centres.

  • Many of our office based staff are now working remotely where they can and staff who have travelled overseas or have any symptoms are in isolation.

Contact Life Without Barriers

If you have any questions about Life Without Barriers’ response to COVID-19, please call the Life Without Barriers National COVID-19 Response Call Centre available 8am - 8pm, Monday - Friday: 

1800 313 117

Concerned about your health? Speak to a nurse

If you need health advice, call the Australian Government’s 24/7 Coronavirus Health Information Line

1800 020 080

If you require translating or interpreting services, call 131 450.

Struggling with your mental health?

If you want to talk to someone about your mental health, you can call Beyond Blue on 1300 22 4636 for 24/7 phone counselling. They also have an online chat open 3pm to 12am (AEDT).

In order to respond to the current outbreak of COVID-19 and what it means for our staff and the people we support, we have evoked our Emergency Response Procedure and are taking the necessary steps to minimise the risk of exposure to coronavirus in our workplaces and residences.