How we're supporting people in our Disability Services during COVID-19

20 August 2020

This page provides information for people in our disability services, their families and support networks about how we’re responding to the coronavirus pandemic.

Latest news - 16 July 2020

As cases begin to rise in Victoria, please see the below important information about disability support for people in Victoria:

A message from Claire Robbs, Chief Executive to families of the people we support in Supported Independent Living

Visitor restrictions in our Disability Services

Such as Supported Independent Living homes and other services

We are taking the necessary precautions to protect the health and safety of our staff and every person who trusts us to provide home support in Supported Independent Living (SIL) and residential disability services.

To ensure people remain safe, we are seeking the support of the communities and partners we work with. Please do not visit our Life Without Barriers properties unless it is essential to service delivery or the wellbeing of people we support.

If you feel your visit is essential, please contact your Life Without Barriers representative before you arrive to one of our locations. The current Government restrictions mean we do need to manage the number of people attending any location. If you feel unwell, please stay home.

Information for people who receive SIL services

Thank you for your cooperation and helping us look after the people we support, across Australia.

Disability Information Helpline now available

The Australian Government has launched the Disability Information Helpline (1800 643 787) for people with disability who need help because of Coronavirus (COVID-19).

The Disability Information Helpline is available for people who receive our disability services, as well as their families, staff, and service providers. It is staffed by people who are trained to listen to you and answer your questions, and can connect you with counselling, advocacy or other services if needed.

You can contact the Disability Information Helpline by calling 1800 643 787, through the National Relay Service on 133 677, or via the livechat function.

The Helpline is available Monday to Friday 8am to 8pm (AEST) and Saturday and Sunday 9am to 7pm (AEST). It’s not available on national public holidays.

For more information, visit www.dss.gov.au/disabilityhelp 

The NDIS is ready to answer your questions

If you or your family member is a National Disability Insurance Scheme (NDIS) participant and you have questions about the impacts of COVID-19 (Coronavirus) on your NDIS plan, you can contact the NDIS Contact Centre on 1800 800 110. The phone line is managed by the National Disability Insurance Agency (NDIA), which is on hand to provide the latest official information and advice from the Australian Government about NDIS support.

NEW -  the NDIA has worked with supermarket retailers to make sure NDIS participants wanting support to grocery shop, have priority access to home delivery services. 

  1. Complete your shopping online for home delivery with participating supermarket retailers.

  2. When prompted enter your unique priority home delivery code (emailed or texted to you).

  3. Submit your order.

More information.

Concerned about your health?

If you need health advice, call the Australian Government’s 24/7 Coronavirus Health Information Line on 1800 020 080.

Struggling with your mental health?

If you want to talk to someone about your mental health, you can call Beyond Blue on 1300 22 4636 for 24/7 phone counselling. They also have an online chat open 3pm to 12am (AEDT).

If you require translating or interpreting services, call 131 450

Easy Read Documents

Contact Life Without Barriers

If you have any questions about Life Without Barriers’ response to COVID-19, please call the Life Without Barriers National COVID-19 Response Call Centre on 1800 313 117 Monday to Friday from 8.30am - 5.30pm EST. Calls to report suspected or confirmed cases of COVID-19 can be made 24/7.

National Relay Service

If you are deaf or hard of hearing please call the National Relay Service first on

1300 555 727

Translating and Interpreting Services (TIS National)

If you need an interpreter or you do not speak English please call TIS National on

131 450 first