How we're supporting people in our Disability Services during COVID-19

10 June 2021

This page provides information for people in our disability services, their families and support networks about how we’re responding to the coronavirus pandemic.

Latest news - 10 June 2021

Information for people who receive Supported Independent Living services

Dedicated Supported Independent Living 'in reach' vaccination hub for disability staff and residents.

Life Without Barriers has opened its first dedicated ‘in reach’ vaccination hub in Dandenong Victoria for our Supported Independent Living (SIL) residents and their support staff.

The hub is part of the Federal Government’s new approach of partnering with disability providers to accelerate vaccinations for those most vulnerable. Life Without Barriers is supportive of this new approach as we have over 1200 residents and their staff in Supported Independent Living.

Working with the Aspen Medical vaccination team, we are prioritising our own Supported Independent Living staff and clients for the next week or so and we will then open up the opportunity to other disability Supported Independent Living providers in the region.

We have two other similar Life Without Barriers hubs for the people we support in Supported Independent Living and their staff opening in Newcastle and the Central Coast in NSW later this month, and more information will be available soon.

This new approach aims to get more vulnerable people vaccinated quickly, however house based ‘in reach’ will still be available for people who can only be safely vaccinated in their own home.

Those family who are Decision Makers for their loved ones, and yet to provide consent for vaccination, can still do so by contacting their local support team or calling the Life Without Barriers National COVID-19 Response Call Centre on 1800 313 117.

Click for Supported Independent Living Factsheets

Thank you for your cooperation and helping us look after the people we support, across Australia.

Life Without Barriers supports the National COVID-19 vaccine roll-out strategy

Life Without Barriers welcomes the Government’s National COVID-19 Vaccine roll-out Strategy, prioritising essential workers and people with disability. It is a relief to know that their health is being recognised.

We support over 1,400 people with disability living in more than 400 residential settings across Australia, and we believe the vaccine is an important way to protect the health, safety and wellbeing of Australians’ from COVID-19.

We encourage our Life Without Barriers community, including staff, carers and people we support, to make an informed decision about being vaccinated. Vaccination can save lives and higher vaccination rates can make outbreaks much less likely.

We will also continue to follow COVID-19 safe measures as we have done throughout the pandemic including:

  • regular hand washing

  • maintaining physical distancing

  • following strict cleaning and infection control procedures

Life Without Barriers provides essential services and will continue to do so during COVID-19. Our priority is the safety and wellbeing of everyone, including the people we support, staff, carers, and families.

If you have any questions about our response to COVID-19 please contact the Life Without Barriers National COVID-19 Response Call Centre on 1800 313 117.

A message from Claire Robbs, Chief Executive to families of the people we support in Supported Independent Living

Visitors to Disability Services

Such as Supported Independent Living homes and other services.

We are taking the necessary precautions to protect the health and safety of our staff and every person who trusts us to provide home support in Supported Independent Living (SIL) and residential disability services.

To ensure people remain safe, we are seeking the support of the communities and partners we work with. Please do not visit our Life Without Barriers properties if you are unwell or if you believe you have been exposed to anyone with COVID-19.

Thank you for your cooperation and helping us look after the people we support, across Australia.

Click for Supported Independent Living Factsheets

Disability Information Helpline now available

The Australian Government has launched the Disability Information Helpline (1800 643 787) for people with disability who need help because of Coronavirus (COVID-19).

The Disability Information Helpline is available for people who receive our disability services, as well as their families, staff, and service providers. It is staffed by people who are trained to listen to you and answer your questions, and can connect you with counselling, advocacy or other services if needed.

You can contact the Disability Information Helpline by calling 1800 643 787, through the National Relay Service on 133 677, or via the livechat function.

The Helpline is available Monday to Friday 8am to 8pm (AEST) and Saturday and Sunday 9am to 7pm (AEST). It’s not available on national public holidays.

For more information, visit www.dss.gov.au/disabilityhelp 

The NDIS is ready to answer your questions

If you or your family member is a National Disability Insurance Scheme (NDIS) participant and you have questions about the impacts of COVID-19 (Coronavirus) on your NDIS plan, you can contact the NDIS Contact Centre on 1800 800 110. The phone line is managed by the National Disability Insurance Agency (NDIA), which is on hand to provide the latest official information and advice from the Australian Government about NDIS support.

Concerned about your health?

If you need health advice, call the Australian Government’s 24/7 Coronavirus Health Information Line on 1800 020 080.

Struggling with your mental health?

If you want to talk to someone about your mental health, you can call Beyond Blue on 1300 22 4636 for 24/7 phone counselling. They also have an online chat open 3pm to 12am (AEDT).

If you require translating or interpreting services, call 131 450

Easy Read Documents

Contact Life Without Barriers

If you have any questions about Life Without Barriers’ response to COVID-19, please call the Life Without Barriers National COVID-19 Response Call Centre on 1800 313 117 Monday to Friday from 8.30am - 5.30pm EST. Calls to report suspected or confirmed cases of COVID-19 can be made 24/7.

National Relay Service

If you are deaf or hard of hearing please call the National Relay Service first on

1300 555 727

Translating and Interpreting Services (TIS National)

If you need an interpreter or you do not speak English please call TIS National on

131 450 first