How we're supporting people in our Disability Services during COVID-19
This page provides information for people in our disability services, their families and support networks about how we’re responding to the coronavirus pandemic.
Latest news - 20 February 2021
Life Without Barriers supports the COVID-19 vaccine and treatment rollout plan .
Life Without Barriers welcomes the Government’s COVID-19 Vaccine and Treatment Strategy, prioritising essential workers and people with disability. It is a relief to know that their health is being recognised.
We support over 1,400 people with disability living in more than 400 residential settings across Australia, and we believe the vaccine is an important way to protect the health, safety and wellbeing of Australians’ from Covid-19.
We encourage our Life Without Barriers community, including staff, carers and people we support, to make an informed decision about being vaccinated. Vaccination can save lives and higher vaccination rates can make outbreaks much less likely.
We will also continue to follow COVID safe measures as we have done throughout the pandemic including:
regular hand washing
maintaining physical distancing
following strict cleaning and infection control procedures
Life Without Barriers provides essential services and will continue to do so during COVID-19. Our priority is the safety and wellbeing of everyone, including the people we support, staff, carers, and families.
If you have any questions about our response to COVID-19 please contact the Life Without Barriers National COVID-19 Response Call Centre on 1800 313 117.
A message from Claire Robbs, Chief Executive to families of the people we support in Supported Independent Living
Visitor to Disability Services
Such as Supported Independent Living homes and other services.
We are taking the necessary precautions to protect the health and safety of our staff and every person who trusts us to provide home support in Supported Independent Living (SIL) and residential disability services.
To ensure people remain safe, we are seeking the support of the communities and partners we work with. Please do not visit our Life Without Barriers properties if you are unwell or if you believe you have been exposed to anyone with COVID-19.
Information for people who receive SIL services
Click for Supported Independent Living Factsheets
Thank you for your cooperation and helping us look after the people we support, across Australia.
Disability Information Helpline now available
The Australian Government has launched the Disability Information Helpline (1800 643 787) for people with disability who need help because of Coronavirus (COVID-19).
The Disability Information Helpline is available for people who receive our disability services, as well as their families, staff, and service providers. It is staffed by people who are trained to listen to you and answer your questions, and can connect you with counselling, advocacy or other services if needed.
You can contact the Disability Information Helpline by calling 1800 643 787, through the National Relay Service on 133 677, or via the livechat function.
The Helpline is available Monday to Friday 8am to 8pm (AEST) and Saturday and Sunday 9am to 7pm (AEST). It’s not available on national public holidays.
For more information, visit www.dss.gov.au/disabilityhelp
The NDIS is ready to answer your questions
If you or your family member is a National Disability Insurance Scheme (NDIS) participant and you have questions about the impacts of COVID-19 (Coronavirus) on your NDIS plan, you can contact the NDIS Contact Centre on 1800 800 110. The phone line is managed by the National Disability Insurance Agency (NDIA), which is on hand to provide the latest official information and advice from the Australian Government about NDIS support.
Concerned about your health?
If you need health advice, call the Australian Government’s 24/7 Coronavirus Health Information Line on 1800 020 080.
Struggling with your mental health?
If you require translating or interpreting services, call 131 450
Easy Read Documents
Click for Easy Read Documents
Contact Life Without Barriers
If you have any questions about Life Without Barriers’ response to COVID-19, please call the Life Without Barriers National COVID-19 Response Call Centre on 1800 313 117 Monday to Friday from 8.30am - 5.30pm EST. Calls to report suspected or confirmed cases of COVID-19 can be made 24/7.
National Relay Service
If you are deaf or hard of hearing please call the National Relay Service first on
1300 555 727
Translating and Interpreting Services (TIS National)
If you need an interpreter or you do not speak English please call TIS National on
131 450 first
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