How we're supporting people in our Disability Services during COVID-19

31 March 2020

This page provides information for people in our disability services, their families and support networks about how we’re responding to the coronavirus outbreak. We will update it regularly to ensure you remain informed.

New Information for people in our Disability Services

Updated March 31

The NDIS is ready to answer your questions

If you or your family member is a National Disability Insurance Scheme (NDIS) participant and you have questions about the impacts of COVID-19 (Coronavirus) on your NDIS plan, you can contact the NDIS Contact Centre on 1800 800 110. The phone line is managed by the National Disability Insurance Agency (NDIA), which is on hand to provide the latest official information and advice from the Australian Government about NDIS support.

How we are continuing to support you

Continuing support in COVID-19

Continuing support in COVID-19

Easy Read - Learn how we are continuing your support during the coronavirus pandemic

Supported Independent Living

Supported Independent Living

Information for people who receive Supported Independent Living services

Disability lifestyle supports

Disability lifestyle supports

Information for people who receive Disability Lifestyle Supports services during COVID-19

Visitor restrictions in our Disability Services

Such as Supported Independent Living homes and other services

We are taking the necessary precautions to protect the health and safety of our staff and every person who trusts us to provide home support in Supported Independent Living (SIL) and residential disability services.

To ensure people remain safe, we are seeking the support of the communities and partners we work with. Please do not visit our Life Without Barriers properties unless it is essential to service delivery or the wellbeing of people we support.

If you feel your visit is essential, please contact your Life Without Barriers representative before you arrive to one of our locations. The current Government restrictions mean we do need to manage the number of people attending any location. If you feel unwell, please stay home. Thank you for your cooperation and helping us look after the people we support, across Australia.

Contact Life Without Barriers

If you have any questions about Life Without Barriers’ response to COVID-19, please call the Life Without Barriers National COVID-19 Response Call Centre available 8am - 8pm (AEST), Monday - Friday: 

1800 313 117

Concerned about your health? Speak to a nurse

If you need health advice, call the Australian Government’s 24/7 Coronavirus Health Information Line

1800 020 080

If you require translating or interpreting services, call 131 450.

Struggling with your mental health?

If you want to talk to someone about your mental health, you can call Beyond Blue on 1300 22 4636 for 24/7 phone counselling. They also have an online chat open 3pm to 12am (AEDT).