Welcome to the policy centre

At Life Without Barriers (LWB), our goal is to partner with people and change lives for the better. We want you to be informed about what we do, how we do it and why we do it, so we can work together to best deliver your supports.

Contact us

Couldn’t find the policy you were looking for? Contact us.

Policy Guidelines

You can find out more detail about the principles that guide our work within our Policy Guidelines. Our guidelines describe what we do, how we do it, and who is responsible. You can find out more about how we ensure that we are delivering quality services to you here:


Processes and supporting documents

We work in ways to ensure we can partner with people to change lives for the better. Our Procedures and supporting documents provide clear instructions and resources for specific tasks – these include procedures, forms, and guides. You can find out more about how we work with you here:


We want to hear what you have to say.

We welcome feedback and/or questions from the people we support, their families, carer, other agencies, and the public.

How do I leave feedback or make a complaint?

Get in touch with our services team.

Opening hours (AEST)

Mon - Fri8:30AM - 5PM

Sat - SunClosed

If you have hearing or speech impairment National Relay Service can help you with your call.

Speak and Listen1300 555 727
SMS relay number0423 677 767