Policy Statements
Our Policy Statements describe our core purpose, our values, and the principles we are committed to. Our statements mean you are informed about why we at Life Without Barriers will always try our best for you.
Resources
- Child Protection Policy Statement | PDF
- Client and Community Involvement Policy Statement | PDF
- Community and Professional Capacity Building Policy Statement | PDF
- Community Needs Assessment and Planning Policy Statement | PDF
- Complaints and Feedback Management and Resolution Policy Statement | PDF
- Cultural Safety and Appropriateness Policy Statement | PDF
- Diversity and Inclusion Policy Statement | PDF
- Focusing on Positive Outcomes Policy Statement | PDF
- Human Resources Policy Statement | PDF
- Infection Management Policy Statement | PDF
- Information Management Policy Statement | PDF
- Knowledge Management Policy Statement | PDF
- Service and Program Management, Coordination and Evaluation Policy Statement | PDF
Policy Guidelines
You can find out more detail about the principles that guide our work within our Policy Guidelines. Our guidelines describe what we do, how we do it, and who is responsible. You can find out more about how we ensure that we are delivering quality services to you here:
Resources
- Child Safety and Wellbeing Policy Guideline | PDF
- Client Contributions Disability Policy Guideline | PDF
- Code of Conduct | PDF
- Conflicts of Interest Policy Guideline | PDF
- DRC Employee Leave and Attendance Policy Guideline | PDF
- Employee COVID-19 Vaccination Policy Guideline | PDF
- Intimate Relationships Interim Policy Guideline | PDF
- LWB Modern Slavery Statement | PDF
- LWB National Medication Policy Guideline | PDF
- National Behaviour Intervention Support Team Policy Guideline | PDF
- National Complaints and Feedback Management and Resolution Policy Guideline | PDF
- National Supervision Policy Guideline | PDF
- NDIS LWB 330 Vacancy Management - Policy Guideline | PDF
- NDIS LWB 5500 Health and Wellbeing - Policy Guideline | PDF
- NDIS LWB 5516 My Meals My Way - Policy Guideline | PDF
- NDIS LWB 5700 High Intensity Daily Personal Activities - HIDPA - Policy Guideline | PDF
- NDIS LWB 900 Our Approach - Policy Guideline | PDF
- NDIS LWB 910 Managing Conflict of Interest - Policy Guideline | PDF
- NDIS LWB 925 Preventing and Responding to Violence, Abuse, Neglect, Exploitation or Discrimination - Policy Guideline | PDF
- NDIS LWB 930 Independence and Informed Choice - Policy Guideline | PDF
- Privacy and Confidentiality Policy Guideline - Easy English | PDF
- Privacy and Confidentiality Policy Guideline | PDF
- Privacy Data Breach Response Plan Policy Guideline | PDF
- Redress Applications Outside the National Scheme Policy Guideline | PDF
- Redress Applications Under the National Scheme Policy Guideline | PDF
- Responding to a Client Death Policy Guideline | PDF
- Risk Assessment and Management Policy Guideline | PDF
- Specialist Disability Accommodation Policy Guideline | PDF
- Supporting Clients Personal Finances - Disability Services - Policy Guideline | PDF
- Water Safety Policy Guideline | PDF
- We Put Children First - Our Stance on Child Safety and Wellbeing | PDF
- Whistleblowers Protection Policy Guideline | PDF
Processes and supporting documents
We work in ways to ensure we can partner with people to change lives for the better. Our Procedures and supporting documents provide clear instructions and resources for specific tasks – these include procedures, forms, and guides. You can find out more about how we work with you here:
Resources
- Constitution of Life Without Barriers | PDF
- Information Governance Charter | PDF
- LWB Governance Charter | PDF
- LWB SDA Tenant Handbook - Part 1 - About LWB - Easy English | PDF
- LWB SDA Tenant Handbook - Part 2 - About You - Easy English | PDF
- LWB SDA Tenant Handbook - Part 3 - About Your Home - Easy English | PDF
- LWB SDA Tenant Handbook | PDF
- My Rights - Nothing about me, without me - Booklet | PDF
- My Rights Easy English - Summary | PDF
- National Business Continuity Plan | PDF
- NDIS LWB 310 Vacancy Management - Flowchart | PDF
- NDIS LWB 311 Vacancy Management - Procedure | PDF
- NDIS LWB 5530 Personal Care Planning - Procedure | PDF
- NDIS LWB 5533 Delivering Personal Care - Procedure | PDF
- NDIS LWB 801a Exit and Transition - Procedure | PDF
- NDIS LWB 903a Access to Translating and Interpreting Service - Quick Reference Guide | PDF
- NDIS LWB 916a Managing Conflict of Interest - Client Factsheet - Easy English | PDF
- NDIS LWB 923 Reportable Incidents - Procedure | PDF
- NDIS LWB 923k Reportable Incidents - Responding to Allegations and Incidents of Sexual Violence | PDF
- NDIS LWB 928 How to Access Advocacy Support - Easy English | PDF
- NDIS LWB 929 Accessing Advocacy Support - Factsheet | PDF
- NDIS LWB 931 Independence and Informed Choice - Procedure | PDF
- NDIS LWB 933a Independence and Informed Choice - Client Factsheet - Easy English | PDF
- NDIS LWB 936 Statement of Informed Choice | PDF
- NDIS LWB 950 NDIS Funded Supports - Standard Terms and Conditions | PDF
- Stop It Before It Starts Booklet | PDF
- Your Privacy Factsheet | PDF
We want to hear what you have to say.
We welcome feedback and/or questions from the people we support, their families, carer, other agencies, and the public.
How do I leave feedback or make a complaint?
Get in touch with our services team.
Opening hours (AEST)
Mon - Fri8:30AM - 5PM
Sat - SunClosed
If you have hearing or speech impairment National Relay Service can help you with your call.