How we're supporting people in our NISS services during COVID-19

7 September 2020

This page provides information for people who receive support through our National Immigration Support Services about how we’re responding to the coronavirus pandemic.

Message for the people we support in Victoria: 7 September 2020

Translated resources - coronavirus (COVID-19)

Translated resources for people in Victoria

Interpreter service

  • Translating and Interpreting Service (TIS) National (Australian Government) – call 131 450 or visit here

Our Epping, Sunshine and Dandenong centres are locked and seeing clients by appointment only. Please call your Case Coordinator to make an appointment:

  • Epping office (03) 8405 4400

  • Dandenong office (03) 8752 8500

  • Sunshine office (03) 9313 2400

If you need support talk to your Case Coordinator or the Life Without Barriers National COVID-19 Response Call Centre on 1800 313 117.


How we are continuing to support you

Life Without Barriers remains committed to supporting people who receive our National Immigration Support Services (NISS) during the COVID-19 (Coronavirus) pandemic. We understand how essential continuity of support is for people, particularly in the months ahead as we adjust to the impact the virus has on our lives.

We have adapted our services for refugees and asylum seekers to make sure we continue to provide the supports needed, while protecting every person’s health and wellbeing. Staff are also actively practising good hygiene and following the Australian Government’s recommendations around social distancing where possible. As the Australian Government makes changes to social distancing measures and access to facilities, Life Without Barriers is making further service adjustments so that we can continue to provide support in a way that is agile.

If you require translating or interpreting services, call 131 450, or visit the Australian Government Translation Information Service (TIS) website.

Information in your language

Coronavirus WhatsApp and Social Media

Australian Government WhatsApp message to +61 400 253 787

Coronavirus Australia App : Australian Department of Health

Concerned about your health? If you need health advice, call the Australian Government’s 24/7 Coronavirus Health Information Line on 1800 020 080.

Struggling with your mental health? If you want to talk to someone about your mental health, you can call Beyond Blue on 1300 22 4636 for 24/7 phone counselling. They also have an online chat open 3pm to 12am (AEDT).

Contact Life Without Barriers

If you have any questions about Life Without Barriers’ response to COVID-19, please call the Life Without Barriers National COVID-19 Response Call Centre on 1800 313 117 Monday to Friday from 8.30am - 5.30pm EST. Calls to report suspected or confirmed cases of COVID-19 can be made 24/7.

National Relay Service

If you are deaf or hard of hearing please call the National Relay Service first on

1300 555 727

Translating and Interpreting Services (TIS National)

If you need an interpreter or you do not speak English please call TIS National on

131 450 first

Photo by Deddy Yoga Pratama

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