How we're supporting people in our NISS services during COVID-19

25 June 2020

This page provides information for people who receive support through our National Immigration Support Services about how we’re responding to the coronavirus pandemic.

Message for the people we support in Victoria: 25 June 2020

Cases of COVID-19 are increasing in some parts of Victoria. We encourage you to avoid unnecessary travel to these council areas: Hume, Casey, Brimbank, Moreland, Cardinia and Darebin, which are declared as hotspots by the Victorian Government. To stay safe:

  • Maintain physical distance from others

  • Avoid crowds

  • Wash your hands regularly

  • Cough and sneeze into a tissue or your elbow

If you are sick get a COVID-19 test and stay home. For questions please contact your Case Coordinator or call:

  • Epping office (03) 8405 4400

  • Dandenong office (03) 8752 8500

  • Sunshine office (03) 9313 2400

How we are continuing to support you

Life Without Barriers remains committed to supporting people who receive our National Immigration Support Services (NISS) during the COVID-19 (Coronavirus) pandemic. We understand how essential continuity of support is for people, particularly in the months ahead as we adjust to the impact the virus has on our lives.

We have adapted our services for refugees and asylum seekers to make sure we continue to provide the supports needed, while protecting every person’s health and wellbeing. Staff are also actively practising good hygiene and following the Australian Government’s recommendations around social distancing where possible. As the Australian Government makes changes to social distancing measures and access to facilities, Life Without Barriers is making further service adjustments so that we can continue to provide support in a way that is agile.

If you require translating or interpreting services, call 131 450, or visit the Australian Government Translation Information Service (TIS) website.

Information in your language

Coronavirus WhatsApp and Social Media

Australian Government Whattsapp message to +61 400 253 787

Coronavirus Australia App : Australian Department of Health

Concerned about your health? If you need health advice, call the Australian Government’s 24/7 Coronavirus Health Information Line on 1800 020 080.

Struggling with your mental health? If you want to talk to someone about your mental health, you can call Beyond Blue on 1300 22 4636 for 24/7 phone counselling. They also have an online chat open 3pm to 12am (AEDT).

Your safety and wellbeing as a person we support remains our top priority at Life Without Barriers during the COVID-19 (Coronavirus) pandemic. We will continue to provide information and access to resources that may assist you. If you have any questions about how we are responding to the virus, please call the Life Without Barriers National COVID-19 Response Call Centre on 1800 313 117.

Photo by Deddy Yoga Pratama