How we're supporting people in our NISS services during COVID-19
This page provides information for people who receive support through our National Immigration Support Services about how we’re responding to the coronavirus pandemic.
Message for the people we support in Victoria: 7 September 2020
Restrictions are in place for everyone living in Victoria. For more information visit the Department of Health and Human Services website
The use of face coverings/masks is mandatory throughout Victoria
Translated resources for people in Victoria
Translated resources - coronavirus (COVID-19) - available here
Coronavirus public transport factsheet – available here
Translating and Interpreting Service (TIS) National (Australian Government) – call 131 450 or visit here
Our Epping, Sunshine and Dandenong centres are locked and seeing clients by appointment only. Please call your Case Coordinator to make an appointment:
Epping office (03) 8405 4400
Dandenong office (03) 8752 8500
Sunshine office (03) 9313 2400
If you need support talk to your Case Coordinator or the Life Without Barriers National COVID-19 Response Call Centre on 1800 313 117.
How we are continuing to support you
Life Without Barriers remains committed to supporting people who receive our National Immigration Support Services (NISS) during the COVID-19 (Coronavirus) pandemic. We understand how essential continuity of support is for people, particularly in the months ahead as we adjust to the impact the virus has on our lives.
We have adapted our services for refugees and asylum seekers to make sure we continue to provide the supports needed, while protecting every person’s health and wellbeing. Staff are also actively practising good hygiene and following the Australian Government’s recommendations around social distancing where possible. As the Australian Government makes changes to social distancing measures and access to facilities, Life Without Barriers is making further service adjustments so that we can continue to provide support in a way that is agile.
If you require translating or interpreting services, call 131 450, or visit the Australian Government Translation Information Service (TIS) website.
Coronavirus WhatsApp and Social Media
Australian Government WhatsApp message to +61 400 253 787
Concerned about your health? If you need health advice, call the Australian Government’s 24/7 Coronavirus Health Information Line on 1800 020 080.
Struggling with your mental health? If you want to talk to someone about your mental health, you can call Beyond Blue on 1300 22 4636 for 24/7 phone counselling. They also have an online chat open 3pm to 12am (AEDT).
Contact Life Without Barriers
If you have any questions about Life Without Barriers’ response to COVID-19, please call the Life Without Barriers National COVID-19 Response Call Centre on 1800 313 117 Monday to Friday from 8.30am - 5.30pm EST. Calls to report suspected or confirmed cases of COVID-19 can be made 24/7.
National Relay Service
If you are deaf or hard of hearing please call the National Relay Service first on
1300 555 727
Translating and Interpreting Services (TIS National)
If you need an interpreter or you do not speak English please call TIS National on
131 450 first
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