How we're supporting people in our Aged Care Services during COVID-19

19 March 2020

This page provides information for people in our Aged Care services and their family members about how we’re responding to the Coronavirus outbreak. We will update it regularly to ensure you remain informed.

New Resources - 31 March

Information for clients

Information for clients

Learn more about how we will continue to provide support and Aged Care Services to you during COVID-19

How we are supporting you

Life Without Barriers remains totally committed to supporting you, and every other person who chooses our Aged Care services during the COVID-19 (Coronavirus) pandemic. As your service provider, we understand just how important it is to have the choice to continue your support, as we adjust to the impact of the virus over the coming months.

So that we can continue to deliver the support you choose, we are making some adjustments to how we do some things in order to protect your health and wellbeing. This means that the staff who support you are practising good hygiene and more cleaning, as well as following advice from the Australian Government around access to facilities and social distancing, where possible.

Visitor restrictions in our Aged Care Services

We are taking the necessary precautions to protect the health and safety of our staff and every person who trusts us to provide our Aged Care services To ensure people remain safe, we are seeking the support of the communities and partners we work with. Please do not visit our Life Without Barriers properties unless it is essential to service delivery or the wellbeing of people we support. If your visit is essential, remember to follow the Australian Government’s advice, such as staying two feet away where possible, practicing good hand hygiene, using hand sanitiser, and avoiding handshakes. If you feel unwell, please stay home. Thank you for your cooperation and helping us look after the people we support, across Australia.

Contact Life Without Barriers

If you have any questions about Life Without Barriers’ response to COVID-19, please call the Life Without Barriers National COVID-19 Response Call Centre available 8am - 8pm, Monday - Friday: 

1800 313 117

Concerned about your health? Speak to a nurse

If you need health advice, call the Australian Government’s 24/7 Coronavirus Health Information Line

1800 020 080

If you require translating or interpreting services, call 131 450.

Struggling with your mental health?

If you want to talk to someone about your mental health, you can call Beyond Blue on 1300 22 4636 for 24/7 phone counselling. They also have an online chat open 3pm to 12am (AEDT).