We are looking forward to partnering with DHHS staff in the transfer of services from the Victorian Government to Life Without Barriers in 2019.
Working with Life Without Barriers
Working with Life Without Barriers
Welcome to the team, it’s great to have you here
Working with Life Without Barriers will take you on a journey that will allow you to build on your existing skills and learn new ones. Every day we see countless examples of how together we can really make a difference in the lives of participants and their families.
Our talented staff take great pride in supporting the people in our community, and it’s great to have you join us.
The work we do is underpinned by our motivation to champion opportunity for all, and we know that together we will be driven by our core values of building relationships and being imaginative, respectful, responsive and courageous.
We are happy to answer any questions you have, so please contact us on 1800 955 229.
Frequently asked questions
We understand that you have lots of questions about moving from DHHS to LWB. Below are answers to some common questions that are accurate as of the 18 March 2019.
What assurance do we have for the casuals?
There will always be a need for casual staff in the sector given that casual employees may be required to cover the absence of another employee, whether it be planned or unplanned leave, attendance at training or participating in other workplace commitments in addition to filling temporary vacant roster lines. Furthermore, a number of conditions outlined in the DSEAV 2018 – 2022 provide casual employees with certain assurances.
Does LWB have casual coordinators?
The management of the casual workforce will be undertaken by Workforce Connect.
How are casuals going to be managed? Can we get a list/profile on the houses managed by LWB?
A roster hub is currently being established, which will manage shift replacements and the management and engagement of casual employees. A list of services transferring from DHHS to LWB, by suburb, can be located below.
How do I find out which casuals have moved to LWB and if they are the ones who usually work at my house?
If you are a House Supervisor your DHHS staff replacement / casual coordinator can advise you on the allocation of your familiar casuals.
Will I be able to work as a casual at multiple providers?
DHHS has developed a number of processes to support casual employees to maintain access to the casual shifts with their allocated provider. Casuals are encouraged to contact their staff replacement / casual coordinator to discuss their situation and identify houses allocated to their new provider.
As a casual employee, you have been assigned to a particular provider based on work patterns between January and June 2018 (six month period).
What will be the new arrangements for casuals working at one group home only? Is it possible for this to continue?
LWB is aware that there are currently different approaches in the DHHS operational divisions in relation to the engagement of casuals. It is our understanding that these approaches can be summarised as:
- The maintenance of a central pool of casual employees; and/or
- A list of casual employees maintained by each house.
LWB will continue with a centralised and localised approach to the engagement of casual employees. If you wish to only work at one house, please do not ask to go on other familiar lists. Note that as a casual, work cannot be guaranteed.
Will there be overtime for staff when there is a shortage of casual staff?
Each set of circumstances will need to be considered. In addition, given that clients will receive their funding from NDIS in the future, the client will be funded accordingly on the basis of their needs, which will determine what their support needs might be.
If I retire, can I come back as a casual?
Individual circumstances will need to be considered, particularly in the context of the arrangement relative to the secondment period.
With the rostering, will casuals still be restricted to work in the regions currently employed or can they work across LWB houses?
Our houses are currently located in the northern suburbs and the outer south. During the secondment period, you will be able to pick up shifts in these houses. If you are a casual DHHS employee that is transferred to LWB you will be able to work in any of work locations that have moved to LWB.
Health, Safety & Environment
How does LWB manage staff discipline when it relates to a client’s health concerns?
Where required, we will conduct an internal investigation by staff who are part of an investigation team but who do not work in or report to disability services. In some circumstances, we will engage an external investigator to conduct the investigation. Whether it is an internal or external investigation, we will ensure it is a thorough and transparent process that leads to a finding that will be communicated to relevant people. We will also ensure the outcome is fair, meets our obligations and can contribute to continuous improvement.
Does the reporting of dinmas still remain the same?
No, this will change. Reporting will now be done in a system called ‘i-sight' which is what LWB uses to log incidents and issues. Training will be provided for all staff in this system.
Do you have Health and Safety Representatives?
Yes, we have a Health and Safety Representatives team.
Why is i-sight only being rolled out to managers?
i-Sight is being delivered first to managers in a classroom setting because they have a significant responsibility within the system and they will play an important role in coaching and supporting workers with i-Sight.
How do we report incidents?
Life Without Barriers is continuing to use the Critical Client Incident management process for transferring services that DHHS staff have been using to date.
The Incident Report form has had some modifications to capture some additional information about incidents involving occupational health and safety issues, property damage and to align with LWB incident reporting requirements.
The process and timelines for completion of the form remain the same.
I-Sight, our LWB event management system will be rolled out to managers in the first instance and information from the Incident Report forms will be entered into i-Sight. Over time, staff will be trained in the use of i-Sight.
Does LWB have any programs to keep staff fit?
A local Health, Safety and Environment team will be in place to support the DHHS transferring workforce and will work closely with you to develop fit for purpose health and wellbeing initiatives.
Why are different houses being split up?
The DHHS transferring houses have been allocated to five providers and split by location. A map showing the geographical coverage of each provider is available on the NDIS Victoria website.
How will board and lodging now work?
The NDIS requires a separation of accommodation and support. This means a separation of board and lodging payments, with rent being collected by the Specialist Disability Accommodation (SDA) provider (DHHS in most cases), and a contribution for utilities and housekeeping to be collected by the SIL provider (this will be LWB). We are currently reviewing the DHHS arrangements and our arrangements for this and will be developing a new process to meet the NDIS requirements. We will make sure we let you know the details of these new arrangements as soon as possible.
Will LWB open more houses in Dandenong area?
We do have a LWB office in Dandenong. At this stage we do not have current plans to open more offices, but we will always respond to requests for support if the opportunity arises.
Will we still be using Day Books at the houses?
Yes, you will still have the daily communications book in each house.
How many houses are there in Melbourne?
LWB is being transferred 129 houses from DHHS, this does not include our existing houses.
Can we get a list of the houses managed by LWB?
Are we able to work at LWB houses that were formerly in other divisions?
Yes, if the house is now an LWB house you are able to work there.
What support is available to houses when repairs, maintenance and services are needed?
Under the NDIS, repairs and maintenance are the responsibility of the Specialist Disability Accommodation (SDA) provider. For the transferring services, the SDA provider is either Housing Choices Australia or DHHS.
How many houses will be transferred in the North?
There will be 41 houses.
Will participants be able to access the intranet from home?
You will be able to access the intranet from LWB networks, including in the homes. You will not be able to access the intranet if you are not on a LWB device.
Will staff be able to access the intranet anywhere?
You will be able to access the intranet from LWB networks, including in the homes. You will not be able to access the intranet if you are not on a LWB device.
Will computer systems be upgraded? Training modules cannot be played on existing systems?
Yes, each house will have a new computer and Wi-Fi for day 1 of secondment. All staff will have support and training on how to use the equipment.
Will Kronos still have a password option?
Will all LWB systems be up and rolling from the transfer?
Yes, they will be up and running from the transfer.
Can we have a new contact email sooner rather than later so we can forward it to other current service providers before we lose the DHHS one?
LWB email addresses will be provided when you transfer. The DHHS email will have an ‘out-of-office’ to direct people to your new email address.
Will I retain my DHHS email address?
No. During the secondment period you will be provided with an LWB email address. We will use your LWB email address as one key way to provide you with written information and keep you informed.
Will we still be using the TCD (Time Capture Device) when we transfer?
No, the Kronos mobile application will replace this system.
Is there a way to transfer emails to LWB?
The DHHS email accounts for House Supervisors and Operations Managers will remain active for 12 months so the out-of-office agent can operate and direct people to your new email address. After 12 months they will be off boarded and the mail file will be backed up and then deleted (this is the standard process). All other employees will be off boarded and the mail files will be backed up and then deleted (standard process).
Learning & Development
Who is the provider for CPR and first aid?
We will identify this prior to your secondment.
Who will provide training for staff? LWB or DHHS?
When your secondment period commences LWB will be responsible for your training.
Some staff are already booked into First Aid courses after April 2019. Should we keep these bookings and the related rostering?
LWB understand that employees whose First Aid Certificate expires in April 2019 will be scheduled to attend First Aid training, and that it will be the responsibility of LWB to coordinate this process for DHHS employees from May 2019. This will have been built into the transferring roster that LWB received from DHHS prior to the secondment period.
Will we be paid to do the first aid training?
The employment conditions of the transferring workforce will be governed by the DSEAV, which includes obligations in relation to training and development. First Aid training is provided by LWB during paid working time, and backfill to cover workers on training will be organised to encourage employees to attend training, where required.
Do you support higher studies such as a Diploma or Certificate IV?
Yes. We encourage staff to undertake further studies.
Will there be online learning that can be undertaken in relation to Health and Safety, the LWB Code of Conduct, We Put Children First and Respectful Workplaces?
Yes. There are online modules via an application called myLearning for each of these courses.
Will there by a training plan for us?
Yes. LWB will look at the current DHHS training data on each person’s training record. This will assist LWB to identify what training needs to be delivered.
Will LWB pay for travelling costs for training?
Relevant allowances will be paid to staff in accordance with the requirements of the DSEAV for approved training.
Are House Supervisors classed as salaried or non-salaried (claim leave through Kronos or myHR)?
House Supervisors would be classified as non-salaried staff, which means that they could apply for leave in Kronos.
Can you check your long service leave on the Kronos App?
Yes, you are able to check your leave via myHR and Kronos.
When the changeover takes a hold, will we lose our leave?
No, your leave balance (annual leave, LSL, etc.) will be transferred to LWB in accordance with the Employment Certificate that DHHS will provide you ahead of the transfer. These balances will transfer to LWB once the secondment period ends. You can raise any issues about your leave entitlements with DHHS before the transfer.
What is LWB's business plan?
LWB’s business plan is titled Our Vision for 2020 and identifies our purpose which is to Partner with People and Change Lives for the Better. The plan outlines who we want to be as an organisation by 2020, what we will achieve, and how we will achieve it.
Do we have equal opportunities at LWB?
Yes. We actively seek and promote diversity, inclusion and equal opportunities for all. When services transfer you will be able to access information about our Reconciliation Action Plan and our Diversity and Inclusion initiatives.
Where is the Head Office of LWB?
Our head office is in Newcastle, NSW, which is where LWB first started as an organisation. We also have four offices across Melbourne in Canterbury, Richmond, Epping and Dandenong.
Will jargon and acronyms be used in LWB?
Yes. Just like any organisation, LWB has its own jargon and acronyms. However, there is a glossary of terms in the new Need to Know Pack folders for each group home and this will also be available on the LWB Intranet.
How is LWB going to manage the transfer in a positive way?
A number of principles will guide our approach to managing the transfer – our values, our vision for minimal disruption, the Transfer Experience Framework, continued engagement, communication and consultation.
Where will meetings be held?
This will be dependent on the type of meeting. Given the purpose and audience of a meeting, they could be held in a range of locations including a group home, an LWB office or in the community.
What does Not-For-Profit mean in terms of how it affects service delivery? Where does the money come from?
LWB is a social purpose, not-for-profit organisation, which means we do not operate to make profit, but to provide services and opportunities for people in need. Any surplus or profit that is made by LWB is invested back into the organisation to continue to provide services to people in the community. The majority of funding provided to LWB comes from State, Territory and Commonwealth funding.
Will LWB deliver on the things it says?
We work hard to deliver on our promises. We can proudly say that we are a values driven organisation. We constantly talk about our values, role model our values and let our values guide our decision making. As an organisation, we continually strive to embed our values within our culture and practices. At LWB, our staff live and breathe a commitment to our social purpose through our values.
How does LWB treat its staff in the workplace?
Our approach to how we interact with each other in the workplace is guided by our values, our Code of Conduct and other relevant policies and procedures including, but not limited to, Respectful Workplaces Policy Guideline and our Diversity and Inclusion Policy Statement.
What % of your existing workforce is a member of a union?
LWB does not request or record information about employee union membership.
If a resident's needs change and they need additional support will LWB supply this until their NDIS Plan can be reviewed?
LWB recognise that resident’s needs can change, sometimes quickly. We are committed to providing each person with responsive, person centred support and will continue to do so if and when a person’s needs change. At no time will a person be left without the support that they need to be safe and well supported. The SIL Quotation process allows for contingency funding to be included when we submit this to the NDIA. This is intended to be utilised for times when we need to respond quickly to changes for a person. The NDIS review process can be lengthy, however requesting a review of the NDIS Plan is only one way that we may respond to a person’s changing needs. Individual circumstances and NDIS Planning will need to be considered when changes occur.
Can LWB (and our rostered staff in group homes) be the provider of NDIS provided recreation and leisure, community inclusion?
LWB is a registered NDIS provider for Core Supports and currently delivers support for Community Participation for people who received this type of service prior to the NDIS. LWB is currently working through the complexities of delivering these type of supports in the NDIS landscape and as a result, there is currently a hold on accepting any new participants for these supports in all of LWB disability services.
What is the NDIA?
The NDIA (National Disability Insurance Agency) is an independent statutory agency. Its role is to implement the National Disability Insurance Scheme (NDIS).
How involved will house staff be in implementing the NDIS plans?
Staff are expected to understand each person's plan and where they have been asked to attend or advise the person and/or families with their planning meetings we would support the house supervisor (or key worker) to attend. Their role will be to implement the support that is provided for SIL and may be asked to provide additional evidence to support any requests that a person and/or their family will be making in the planning process. They will also be expected to assist in facilitating visits from or to (where this is possible) additional professional practitioners who may be involved, this may include visiting speech therapists, OT's, Behavioural Support Clinicians and where possible, implement the recommendations of these practitioners. They will also be required to work collaboratively with additional support providers who may have been selected by the person for their (additional to SIL) support in areas such as Community participation/day services etc.
What will funding for individual recreation and community involvement look like?
As you are aware, LWB will be providing services in the homes as part of the Supported Independent Living (SIL) funding through NDIS. Community and recreation activities are funded separately to SIL and will look different for everyone depending on their NDIS plan and might be delivered by a range of providers.
If a resident wants to live with friends instead of a group home, will they be supported with this?
The NDIS offers greater choice and control for people, including where they live and who provides their support. If a resident's goal is to move to a different accommodation arrangement, we can support them to explore the available options and move when they find somewhere that is right for them.
Will community visitors still have a role?
The Community Visitors program is currently under review, at this point it is expected that Community Visitors will continue in their role visiting accommodation services as they do now.
How is the compatibility of new residents assessed in PRS?
This will be determined by the Vacancy Management process and this will be implemented across all services.
What happens to DDSO's 2 A's?
This is a question that we will consider in the lead up to 2025.
Does the office of the senior practitioner still have a role with being the second advocate if there is no next of kin?
The Office of the Senior Practitioner is now the Office of Professional Practice and their role is to record, monitor and review Restrictive Practices that are implemented by service providers for people with disability. There are a small number of Advocacy Services who have received funding to assist participants and families with the transition to the NDIS. The Office of the Public Advocate still play a role in providing guardianship where this is deemed necessary and a decision is confirmed via VCAT, where a person has next of kin.
Does LWB sponsor staff to become permanent citizens?
LWB have previously sponsored employees, however it is not a common practice. It is dependent upon the role and relevant sponsorship legislative obligations.
Will there be an SRO team?
Yes, Workforce Connect will manage shift replacement.
Will there still be support coordinators?
Yes. Support Coordination is a separate NDIS funded support and will continue to be delivered as per the participant’s NDIS Plan.
If an employee takes a voluntary departure package from DHHS, can they join LWB at a later date?
Whilst you will be able to apply for a vacant advertised role with LWB, a merit based process will be undertaken to identify suitable candidate/s.
Will there be a change to the banking process for my pay?
No. LWB will forward funds to the bank by close of business Wednesday, prior to your pay day, and the funds will generally be made available in employee accounts by Thursday, the following day. The actual time that the funds will be available will be impacted by the bank transfer arrangements particular to your banking institution.
How are the incentives being paid to staff?
Does the CERS for housekeeping and client accounts remain the same?
We will have a Client Funds Management (CFM) team that will be undertaking similar tasks and responsibilities.
What happens with my current payroll deductions?
All of the deductions currently made from your pay will continue. This includes, but is not limited to, your current lease and any other packaging arrangements you have in place with DHHS. Should you wish to change any of your current novated lease arrangements, these will have to be made through DHHS, not through LWB. DHHS will advise LWB of any changes that need to be made.
Will LWB staff be working in the DHHS group homes?
No, during the secondment period, the DHHS transferred services will be managed separately to existing LWB operations in Victoria.
Will my leave entitlements be in LWB systems?
Your leave balances have been transferred from DHHS to LWB. DHHS will be providing LWB with updated data reflecting final leave balances as of 31 March 2019. This means that for some people, the leave balances shown on your first payslip may not be completely accurate.
Once LWB receive the revised data from DHHS and this is uploaded in our system, you will see accurate leave balances in your second payslip from LWB.
Should your planned (and approved) leave not be showing in Kronos, you will need to re-submit your request through Kronos to ensure accurate rostering and coverage.
Will payment of First Aid Allowance remain the same?
LWB intends to apply the first aid allowance in accordance with the way it has been applied by DHHS when first aid has been performed in an unexpected situation or outside the requirements contained in the client’s health management plan.
What is happening to the payroll fortnight days and when do I get paid?
Your roster cycle remains the same as the current DHHS roster cycle, which is Sunday to Saturday. Your pay day will occur on the Thursday following the last Saturday of the fortnightly roster cycle. For example, your pay day for the fortnight period Sunday 31 March 2019 to 13 April 2019 will be Thursday 18 April 2019.
What happens to some staff members that are holding a higher qualification and receiving a higher qualification allowance?
There will be opportunities for staff to undertake higher duties, where the opportunity presents. The assignment of higher duties will be consistent with the principles of merit and equity via an assessment of suitability to the requirements of the role, including the relevant qualification necessary to undertake the duties.
What will be included in my pay?
On pay day, you will be paid for your fortnightly contracted hours and allowances, as well as any additional hours, overtime and penalties, for hours actually worked in the fortnight. This is different from how you were previously paid by DHHS which included a mixture of fortnightly contracted hours, and allowances and penalties from previous periods. DHHS will pay for all hours up to and including Saturday 30 March 2019 and LWB will pay for all shifts commencing from Sunday 31 March 2019.
Will we get an increment yearly?
Any annual increments received will be paid in accordance with the DSEAV.
Can I see what information you have about my pay and leave?
Yes. All of this information is kept in the myHR system that you can log into wherever you have access to the internet. If you are able to access an LWB computer, then you can access this information through the myHR button from the front page of the LWB intranet. You will also able to access myHR from your own computer or device.
How will you know what to pay me?
You will now “punch on” and “punch off” either using your mobile phone or the devices available at your group home. If these “punches” reflect your actual rostered shifts, then this will be automatically reflected in the Kronos system. If you worked different hours to what is reflected in the roster, then the exception will be highlighted for the Workforce Connect team to have the exception approved by your Supervisor. This process will be managed by the Workforce Connect team.
Your House Supervisor will review what has been recorded as being worked by all of the staff across the fortnight. Your Operations Managers will be required to “Approve” the actual shifts worked. This determines what you will be paid.
What about Long Service Leave (LSL) balances?
DHHS have provided LSL balances for part-time employees as an averaged balance. This averaged balance was calculated by the DHHS. If you have any questions regarding this balance please contact the DHHS directly.
Is there maternity leave for casual staff?
How will I get my payslip?
Your payslip will be emailed to your LWB email address once the payroll process is completed. This will usually occur on the Thursday. This week however, LWB will be providing your payslip to you on Wednesday evening.
Will LWB support salary sacrificing?
LWB provides salary sacrificing for eligible LWB employees. This support is currently managed by a provider called Maxxia. You will not be eligible for salary packaging through LWB during the secondment period as you remain employees of DHHS. We will provide you with the information you need to make an informed decision regarding salary packaging for when you are directly employed with LWB, after the end of the secondment period, in which you will become eligible to access relevant salary sacrificing provisions.
What about Substitute Leave?
Substitute Leave balances for full-time employees were previously expressed by DHHS in days. This is how it is shown in LWB’s payroll system and how you can see it on myHR. In Kronos all leave balances are expressed in hours. If you take a day of substituted leave, your balance will be reduced by 1 day regardless of the number of hours you work.
The substitute leave hours balance is calculated by multiplying the number of days in your balance by 7.6. This is irrespective of how many hours you normally work each day.
When you take a substitute leave day, the payroll system will only deduct 1 day at 7.6 hours from your leave balance. If you work an 11 hour shift, 1 day will be deducted from your leave balance and you will be paid the full value of your shift (that is, whatever you would have been paid had you worked that shift). If you work a 5 hour shift, 1 day at 7.6 hours will be deducted from your leave balance and 5 hours would be paid as per your shift.
How will client files be transferred to LWB?
Files will be transferred electronically but there will also be a hard copy transfer of files that is being planned for at the moment (with DHHS). This may require LWB staff to visit each house to assist with this process.
Do you move employees to other homes if a conflict cannot be resolved?
Relocating employees can certainly assist in the resolution of particular matters, however it all depends on the set of circumstances. The DSEAV provides this as an option to assist in the resolution of particular matters, however once again, it would be dependent upon the circumstances.
What are the LWB disciplinary procedures?
We have a process for the management of performance and conduct. This system is designed to ensure fairness, objectivity and compliance with the relevant legislation in the management of employee performance, including employee conduct.
LWB has a supervision system that is an essential part of the provision of services and is closely linked to improving the quality of our practice. We expect that staff will have the opportunity, and the responsibility, to engage in supportive, regular, and planned Professional Development Support with their immediate supervisor.
We will work closely with DHHS during the secondment period and consult with HACSU to resolve discipline and serious misconduct matters. Overall our processes will align with the relevant obligations outlined within the DSEAV.
Can a husband and wife work together in the same house for LWB?
Similar to DHHS, the LWB Code of Conduct and Conflict of Policy Procedure requires any real, perceived or potential conflicts of interest to be disclosed. Following an assessment of the information provided a review and assessment of the disclosure will be made.
What insurance policies do LWB have to cover their staff?
LWB has the appropriate insurances and cover for Workers Compensation.
What are the policies around manual handling?
In each house there will be a LWB RSPM that holds all the LWB policies. There will also be interactive online induction courses for you to learn our manual handling procedures.
Do you have meal breaks as per the law?
Yes. You will be provided relevant meal breaks in accordance with the DSEAV.
How do we access LWB's policies & procedures?
In each house there will be a LWB RSPM, which will also be accessible on the LWB intranet. All LWB policies and procedures are on the intranet.
If an employee is not performing to the standards of the organisation how long is the process for termination?
There are no timeframes specifically attached the processes relative to discipline matter and the length of the process would always be dependent upon the set of specific circumstances, however on of the principles that underpins the discipline process is that matters are addressed in a timely manner.
What safeguards do you have in place to hold Supervisors and Managers accountable? And prevent bullying or inappropriate behaviour and stop any cover ups?
A number of policies exist relative to the expected conduct of all staff, the processes available to all staff should they wish to raise concerns regarding inappropriate behaviour. Relevant training is provided to all staff in relation to expected standards required in the workplace and close supervision is regularly provided. LWB is committed to providing a respectful workplace for our people and promoting a safe and equitable working environment and positive workplace culture that is sensitive to, respects, and values the diversity and contributions of all people.
Where does LWB stand on the placement of secret cameras in resident rooms without staff/resident knowledge?
LWB do not place cameras in accommodation settings. The only time this would be considered is if this is recommended by a Behavioural Clinician, and is the least restrictive option necessary for the person we are supporting to be safe in their home. These cameras would never be placed in a resident's room and would never be a secret from staff. Staff would be advised about the recommendations for any camera placement and would contribute to the discussions about if and how the use of a camera would be implemented.
Do we have to sign contracts with LWB?
When your secondment period ceases, which will be at the end of 2020, you will be offered employment with LWB. As part of this you will be provided with a letter to review and sign.
What happens to staff off on extended leave under investigation?
All staff members in scope for the transfer have received a letter from DHHS confirming what organisation they will be seconded to. Any staff members on extended leave arrangements, due to a workplace investigation, will be managed in accordance with the relevant processes outlined within the DSEAV 2018 – 2022.
Does LWB have an Ageing In Place policy?
We fully support people to age in place for as long as the support they require does not exceed the support that can be delivered by a DDSO – with the additional support of visiting practitioners. LWB has also assisted people in the past with palliative care at home where this has been their choice, and the specific health needs have not exceeded the capacity of the support workers.
Can more in-house services be introduced for challenging behaviour participants?
We are experienced at providing support to people with a diverse range of needs, including people with complex communication or health needs, significant behaviours of concern, degenerative conditions, and ageing. We recognise that some people require specialised approaches to support them and our approach is to listen, understand, and adapt our supports to meet these needs by involving our own specialists and partnering specialist services.
How is LWB going to address the concerns of a parent who has complained about the services?
LWB is familiar with supporting highly engaged families. We recognise the need to connect early in the transition with families who have bespoke communication needs. Relationships is one of our key values and ensuring we have connected and supported these families to commence a positive relationship at the start is important. LWB Management and representatives will work with managers, staff teams and families to develop, implement or maintain current communication protocols that best meet the needs of all communication partners, keeping the needs of our transferring residents and staff wellbeing at the forefront of our thinking.
Does LWB believe that everybody with a disability is capable of paid employment?
Our approach at LWB is to partner with each person to support them to live the life they choose and achieve their goals. Every participant has the right to express how they would like to be supported in order to lead a meaningful life. If a participant identifies employment as a goal of theirs, we will support them to achieve that.
Is there a formal procedure for informing participants and staff of a death in a home?
Yes. There is a procedure for when a participant who lives in accommodation passes away. This includes notifying next of kin at the time this occurs. The policies and procedures will be contained in the LWB Residential Services Practice Manual (LWB RSPM) that will be available in each house.
Will residents still require an annual comprehensive medical check by their preferred GP?
How will LWB support people over the age of 50 years?
Should people require additional support, including people aged over 50 years, then this will be individually managed and discussed with the person and their family.
What are the arrangements for people who are 65 years and over?
If a person is over 65 at the time of transfer and has not transitioned to the NDIS, their supports will be funded by the Commonwealth, via DHHS, under a scheme called Continuity of Support (CoS). In this case, they do not need to move out of the home unless they choose to do so. If they have already transitioned to the NDIS before turning 65, they can either choose to continue to be supported by the NDIS, or choose to move to aged care supports at any time.
The funding for this support is reviewed annually and as long as the person remains eligible for this funding and their support can be provided safely and delivered by a DDSO, they can continue to reside at their home supported by LWB.
Will we be able to access the past history of someone we’re supporting?
At the time of transfer, LWB will have access to each person’s information required to ensure that we can meet their support needs. LWB will be relying on the skills, expertise and relationships that transferring staff have with the person and their family members to guide future supports.
Do the participants still have the right to choose who comes to live in their home?
LWB has a Vacancy Management process that will be available for staff to understand, this process allows for current residents to meet prospective new residents and contribute to choosing who will be compatible to move into the home.
How does LWB make decisions about who lives together in a group home?
LWB follows the Vacancy Management process that has provisions for current residents to meet prospective new residents and contribute to choosing who will be compatible to move into the home.
Will residents be moved around the houses based on their care needs?
We place a high value on stability, familiarity and continuity of support. However, if the person’s needs change and they require a different level of support, we will discuss this with each individual, their family/supporters and their support staff to find the best possible outcome, which may result in a move to a setting with more appropriate support.
Are the rosters being built into KRONOS?
Yes, rosters are currently being built into Kronos.
If I need to call in sick for a shift, would I call the Rostering Hub or my House Supervisor?
If you are a casual employee, you would be required to contact Workforce Connect as soon as possible to notify of your absence. If you are a full time or part time employee, you should contact the house (recognising that the House Supervisor is not always on shift).
What is the process for filling shifts?
Like DHHS, we use Kronos. A system for managing staff availability, including the casual pool, is currently being developed.
Will Kronos still give 15 mins leeway on signing in and out around shift times?
There is a comments section in the app where you can write why you are early or late to a shift. This is reviewed by your House Supervisor.
What time will active night shifts commence?
Shift lengths and rosters will be applied in accordance with clause 29 of the DSEAV.
What happens if we have a roster review now?
Any proposed changes to rosters will be managed in consultation with relevant stakeholders, including HACSU and will be undertaken in accordance with the DSEAV. Workforce Connect will oversee the roster review process. All roster reviews will be undertaken as per the DSEAV.
Will we be working the same shift hours when we transfer?
Shifts will be allocated to employees in accordance with your contracted hours of employment (full and part time employees). Rosters will be confirmed before transfer.
Potential shift length Supervisors at PRS?
Shift length Supervisors will be managed in accordance with the obligations outlined within the DSEAV (2018 – 2022).
How will shifts be allocated?
Shifts will be allocated to employees in accordance with their contracted hours of employment (full and part time employees). The management and engagement of casual shifts will be undertaken by Workforce Connect (previously the Roster Hub). The assignment of shifts will be managed similarly to current processes. When a shift becomes vacant (open), current group home staff should be contacted in the first instance, then familiar casuals. If this is unsuccessful then the shift would be allocated to Workforce Connect who will then contact the broader casual workforce and part time additional staff. If the shift is still not filled, then the shift will be sent to agency by Workforce Connect. This will also be aligned with the relevant obligations outlined within the DSEAV.
House Supervisors usually approve timesheet exceptions. Will this be the same or will the Rostering Hub do this?
Workforce Connect (previously the roster hub) will review timesheet exceptions on a daily basis. The resolution of exceptions will occur in conjunction with House Supervisors.
Is LWB putting on extra staff in the allied sections during secondment?
Yes, our corporate services departments have the resources to support transferring staff.
What is the process for managing underperformance during the secondment period?
There are processes outlined in the Disability Services Enterprise Agreement Victoria 2019 – 2022 (DSEAV) describing the management of employee practice and performance and discipline matters. In addition, LWB will have policies and procedures in place to support the operation of these sections of the DSEAV.
Within the 2 year secondment period can we work in other LWB group homes?
During the secondment period your employment arrangements with LWB are within the services that have transferred. You may have the opportunity to work across other Group Homes, as long as they are part of the transferring services.
Within the 2 year secondment period can we work across other sectors of LWB and other Group Homes? If I changed areas/houses would I lose my DHHS guaranteed pay rates and conditions?
If you choose to apply for LWB roles in other services, this will be considered outside the scope of the secondment arrangements and will be subject to LWB’s recruitment processes.
What award are staff under?
The Award that the majority or existing LWB frontline staff are under is the Social, Community, Home Care and Disability Services Award 2010. Staff transferring from DHHS to LWB will be under the DSEAV.
Will staff acting in positions remain so as part of the transfer?
Initially yes, if you are currently seconded to another role or department within the Victorian Government, it is anticipated that these arrangements will continue to apply. From 1 January 2021, you will be offered employment with LWB on the basis of your substantive position with DHHS.
Systems & Processes
Does our current performance management carry over?
It is anticipated that LWB will work closely with DHHS in relation to any active performance management matters that carry across in to the secondment period, however during the secondment period, LWB will be responsible for the application of performance management processes.
Does LWB have an on-call emergency after hours manager on-call weeknights and weekends?
Yes, we have existing on-call systems across the organisation which ensures staff have access to managers 24/7 for support and advice when there is an incident or emergency. We are currently reviewing the DHHS on-call arrangements and will ensure for day 1 there is a clear system in place which is in line with the DSEAV requirements and meets the needs of transferring residents and staff. This will be clearly outlined in the Need to Know Folder and there will be a poster for each house.
Are there open forums for participant/family & industrial relations issue resolutions?
At this time there are no scheduled forums booked in for participants/families however, more will be considered if this is identified as being useful for families and participants. Any questions that participants or families have can be sent through to LWB via our dedicated email or phone number.
Will House Supervisors have a say in the development of practices?
We anticipate that consultation on practice matters will involve HS. It is important to LWB that we engage and consult with relevant staff members, and be informed by them, particularly those working directly with clients.
Will the new LWB RSPM be available in an electronic format that is accessible by all staff?
Initially the LWB RSPM will be in hardcopy in all houses. In time there will be a digital copy which will be accessible through the LWB intranet.
What arrangements are in place for Transport? Will the current vehicles stay in place and will there be any vehicles supplemented by LWB?
DHHS is providing each resident with an Individual Transport Statement. This will be the basis for understanding everyone’s current transport arrangements. From there, we will work with each house to ensure the services are maintained.
My house doesn’t have a bus and residents pay for taxis. Will LWB be able to change this?
The Individual Transport Statement provided to each resident by DHHS has been the starting point for us to identify how well individual current transport arrangements are working. Through this, LWB will be able to explore whether there is room for improvement.
In my house, residents often use Government cars on the weekend. What will you do to ensure they continue to have transport access on the weekend?
While government cars will not be available after the transfer, we will work with participants and their families to arrange an alternative transport solution that fills the gap. Part of the solution will be access to LWB pool vehicles which will be bookable in a similar way to the government cars currently used on weekends and after hours.
Is indemnity of the crown still required with comprehensive insurance for driving clients?
For LWB vehicles, full comprehensive insurance coverage for drivers and clients is in place.
Will LWB eventually provide a vehicle to every house?
Initially LWB will continue to provide the same number of vehicles as currently. Overtime we will review each individual house and client's requirements.
Is it mandatory to own and use your own vehicle in LWB for the benefit of the clients?
No, this is not a requirement.
Can I use my own car to take clients out? If so, will I need to have it insured for LWB work purposes?
Our strong preference is that you utilise the pool and house vehicles provided by LWB. If you need to use your own vehicle for LWB work purposes you must have full comprehensive cover. Before using your personal car for work and prior to claiming any associated expenses, you will need to pre-register your vehicle and have a manager’s approval for doing so.
Will I get the same access to transport as I do now?
The DHHS is developing an Individual Transport Statement for each participant, which outlines the current transport arrangements. The Statement provides a basis for understanding everyone’s current transport arrangements and will enable us to ensure transport services continue to be met.
Will LWB pay for travelling costs for training?
Relevant allowances will be paid to staff in accordance with the requirements of the DSEAV 2018 – 2022.
For staff that currently work across multiple houses, how will this be managed as part of the transfer?
DHHS will provide written communication about which provider you have been allocated to, based on your work patterns and majority hours during January – July 2018.
Are LWB and HACSU working together?
Yes. LWB values constructive and co-operative relationships with unions. Our CEO has met with Mr. Lloyd Williams, of HACSU, and has demonstrated a positive start to our relationship. Since then we have met with HACSU multiple times and are continuing to work together.
Will I get an LWB identification (ID) card?
The provision of an identification card will be dependent upon the requirements of your role. If your position involves visiting clients or key stakeholders, or you are representing LWB in another capacity, you may receive an ID card.
What minimum entry level qualifications does LWB accept from an employee working as a Disability Developmental and Support Officer (DDSO)? Cert III or Cert IV Disability Services?
Do we still have night shift supervisors under LWB?
At the time of the transfer, current arrangements regarding night-shift supervision will continue to apply.
Can we transfer across geographic regions?
The transfer of services to LWB is managed by geographic divisions, called parcels. There are likely to be opportunities for casual and part time staff to work across different LWB areas/parcels. We will manage the allocation of casual employees in accordance with current DHHS practices, without restriction on being dedicated to a particular area.
Can we transfer to other roles within LWB during or after the secondment period?
As a national organisation we often have opportunities that become available in other parts of Australia and in other services. We encourage all of our employees to continue their professional development and consider opportunities as they arise, if they wish to. Transferring staff will have these opportunities after the secondment period, however will need to be mindful that if you choose to gain direct employment with LWB during the secondment period, you will need to give consideration to the impact that this decision may have on your employment conditions.
Are staff required to wear a uniform or LWB t-shirt? If so will you provide it?
No. It is not a requirement for staff to wear an LWB uniform, however it is expected that staff present in a professional manner with work attire being fit for purpose. We do have LWB branded polo shirts and merchandise available for purchase.
Will I be required to obtain a Working with Children Check (WWCC) to work with LWB?
Yes. All Disability Development and Support Officers (DDSOs) employed since 1 July 2008 are required to obtain a WWCC, not just those employees working directly with children or likely to work with children. Further information can be located here.
I work across multiple houses in my role as a DDSO, some are transferring to LWB and some are transferring to alternative providers how will this work?
Both LWB and DHHS have policies in place regarding secondary employment. It is not practical for people to work across more than one provider during secondment.
Will we keep the same DHHS employee number?
No. This number will change. Your new employee number will be on your payslip and easy to access via myHR, which is the LWB system for employee information.
What guarantee can LWB give to staff members for a security of tenure if we are retained by the new provider?
You will be seconded to LWB in accordance with your substantive employment status with DHHS (ongoing, fixed term, full time, part time or casual). At the end of the secondment period, you will receive an offer of employment from LWB in accordance with your substantive status, at the time, with DHHS.
Life Without Barriers has been selected by the Department of Health and Human Services (DHHS) to provide support services to people in areas of Greater Melbourne.
From April 2019, Life Without Barriers will provide disability support services in the following suburbs of Melbourne.
North Eastern Melbourne
South and South Eastern Melbourne
St Kilda East
Box Hill North
Box Hill South
Mont Albert North
- Department of Health and Human Services (DHHS) announce disability services will transfer to Life Without Barriers
- Life Without Barriers held meet and greet sessions for all transferring staff across metropolitan Melbourne
- Life Without Barriers hold Day One Inductions for all staff
- Staff receive their Welcome Packs
- Life Without Barriers hold Day Two Inductions for all staff
- Life Without Barriers hold Day Three Inductions for all managers
- Life Without Barriers visit houses in Eastern Melbourne
- Each house receives a new Need To Know Folder
- Each house receives a new Residential Services Practice Manual
- Staff will transfer to LWB
Got a question? Contact us!
If you have any questions about the transfer of your services, you can contact Life Without Barriers by phone or email.
Call 1800 955 229 between 9am and 5pm, Monday to Friday. If calling outside of these hours, leave a message and one of our friendly team members will get back to you.
Otherwise, email firstname.lastname@example.org and we will reply as soon as possible.