Welcome from Chief Executive, Claire Robbs

On behalf of Life Without Barriers I extend our appreciation for the trust placed in us by the people and communities we have partnered with over the year. The past 12 months have demonstrated just how important relationships are and the power of our purpose is reflected through the stories we are grateful to have witnessed this year.

This snapshot shares brief highlights we were privileged to be a part of this year. At a time where so many of us across Australia are welcoming the opportunity to celebrate positive news, I hope you feel a similar sense of joy from the stories we are sharing. This report is a reflection of the wonderful communities we serve. Thank you for the opportunity to partner with you again this year.

Claire Robbs, Chief Executive

Our year by the numbers

Financial year 2020/2021

Key achievements

Established a new Education team to enhance learning outcomes for children and young people in out-of-home care

Launched Strategy 2025 charting the five-year vision for Life Without Barriers from 2020 to 2025

Partnered with over 100 Aboriginal and Torres Strait Islander organisations

Retained Disability Confident Recruiter status from the Australian Network on Disability for the second year in a row

Invested more than $605,000 in support of Aboriginal and Torres Strait Islander owned businesses

Joined the Building Better Homes campaign to advocate for the National Building Code to meet minimum accessibility standards

Partnered with Cornell University to enable more organisations supporting children in Australia to access CARE

Partnered with Lesley Chenoweth AM and Daniela Stehlik on a monograph exploring the how we realise an inclusive society for people with disability.

Our COVID-19 response

We retained a focus on responding to the pandemic by maintaining a dedicated Covid Response Unit (CRU) and COVID-19 Call Centre. In June 2021, we worked with the Federal Government, service providers and Aspen Medical to establish dedicated disability vaccination hubs to help accelerate the rate of vaccinations for people with disability and their support workers. The National COVID-19 Call Centre and CRU have responded to over 50,000 enquiries by phone or email since its inception. Read more about our Covid Response

Partnering with Aboriginal and Torres Strait Islander People

We believe reconciliation must live in the hearts and minds of all Australians. This year we continued to be guided by First Nations people and communities we partner with to offer culturally appropriate supports which recognise the cultural, spiritual and emotional wellbeing of Aboriginal and Torres Strait Islander peoples. This year we:

  • Recognised and supported the Black Lives Matter campaign, NAIDOC Week and Reconciliation Week
  • Created a new tool to capture and identify cultural connections for First Nations people we support across programs in the Northern Territory.
  • Celebrated Leoni Lippitt, Aboriginal and Torres Strait Island Lead for Queensland and Northern Territory being voted Career Trackers Intern Manager of the Year
  • Invested more than $605,000 in support of Aboriginal and Torres Strait Islander owned businesses


Partnering with people with disability

This year we partnered with 5,687 people with disability to support their choices and goals - in specialist disability accommodation, in their own home, in relation to employment and engaging in the community. We continued to provide essential services during the COVID pandemic and we have encouraged people and our communities to protect themselves through vaccinations. This year we:

  • Continued our response to COVID informed by our Pandemic plan
  • Partnered with State and Federal Governments to create accessible hubs for people with disability and staff to be vaccinated
  • Supported 600 people with disability in Victoria to transition their housing services to NDIS funding


Supporting children, young people and families

This year, with our committed foster and kinship carers, we supported 4,534 children and young people. Each child, young person and family is different and requires a tailored and individualised relationship that understands them and their needs. This year we:

  • Strengthened OOHC supports for children and young people in the Northern Territory with the commencement of a therapeutic residential service.
  • Diverted young people away from re-engaging with the criminal justice system through our multisystemic therapy program
  • Implemented a child-focused Learning about Country and Culture program
  • Continued chairing the Children in Care Collective, an interagency think tank that advocates to improve outcomes for children in out-of-home care.


For Coronavirus related enquiries: 1800 313 117