Personalised in-home support with a range of services to help you stay independent longer and continue living life your way.

What is the Support at Home Program?

The Support at Home program offers a range of supports to help you stay living at home independently as you get older.   

It offers:  

  • Supports to maintain your independence, assist with everyday living activities, and provide clinical supports when you need them. 

  • 8 support classification and budget levels, with funding up to $78,000 yearly*. 

  • Two additional short-term funding pathways for restorative care and end-of-life support. 

  • Separate funding for assistive technology and home modifications 

  • Annual funding split into quarterly (3-monthly) budgets  

  • Care management set at 10% of your budget, ensuring your funding goes towards your services 

*Information current as of 1 October 2025.

Am I eligible?  

You may be eligible for the Support at Home Program if you are aged 65 years and over (or 50 years and over for Aboriginal and Torres Strait Islander people) and need access to coordinated services to help you stay in your own home. To check your eligibility and to organise an assessment, visit My Aged Care. 

Talk with us.

Our national Aged Care team can help you find the care that’s right for you.

agedcareenquiries@lwb.org.au
1800 792 359

What does Support at Home include? 

The Support at Home program has a defined service list under the following three categories to support you with the care you need within the comfort of your own home:  

  • Everyday living 

  • Independence 

  • Clinical care 

Everyday Living services include:

  • Domestic support

    Support with cleaning and household tasks. 

  • Home maintenance

    Help with the garden and other household maintenance.

  • Meals

    Meal preparation or delivery services

Independence services include:

  • Personal Care

    Help with showering, medication, and other daily living activities.

  • Social support and community engagement

    Supporting you to maintain social connections and community engagement.

  • Therapeutic services for independent living

    Treatment programs and techniques such as acupuncture, art therapy, chiropractic, Diversional therapy, Osteopathy and Remedial Massage. 

  • Respite

    Care for you while your carer has a break.

  • Transport

    Providing transport to appointments and activities.

  • Assistive technology and telehealth

    Equipment and modifications to help improve safety at home. 

Clinical care services include:

  • Nursing care and assessment

    Receive nursing care that comes to you.

  • Allied health and other therapeutic services

    Including occupational therapy, physiotherapy, psychotherapy and counselling, and podiatry.

  • Care Management

    Helping you stay well with tailored support, service coordination, planning, reviews, advocacy, and education.

Support at Home Program Funding

Support at Home offer eight funding levels to help meet the different levels of care needs. Each level receives a different funding amount, ranging from $11,000 for level 1 through to $78,000 for level 8.

Your level will be based on assessment of your care needs through My Aged Care.

Extra Support at Home funding for short-term help

Support at Home includes extra help for the following short-term needs:  

Assistive Technology and Home Modifications  

Extra funding to help you buy equipment or make changes to your home – like grab rails or ramps – to keep you safe and independent. 

Restorative Care Pathway 

Up to 16 weeks of extra support to help you recover after an illness or hospital stay. The goal is to help you get back to doing things on your own. 

End-of-Life Pathway 

Up to $25,000 in funding to support older people remain at home if you have 3 months or less to live.  

How does it work?

To check your eligibility for Support at Home: 

Step 1  

Contact the Australian Government’s My Aged Care team to check your eligibility and organise an assessment.  You can do this:

The MyAgedCare website also has an online eligibility checker if you're unsure whether to start the process just yet.

Step 2 

They’ll assess your needs and determine the support you need and the Support at Home level you’re eligible for. You can find useful information on how to prepare for the assessment on the MyAgedCare website 

Step 3 

You’ll receive a letter with the outcome of your assessment. This will include your unique referral codes, you’ll need to share these with us. You may be placed on a waiting list. 

Step 4 

Call our friendly team on 1800 792 359 to discuss your care needs and how we can support you.  

What will I pay?  

While the Support at Home Program is subsidised through the government, you may be asked to pay a contribution towards your package. 

Income Tested Care Fee 

When you receive Support at Home, you’ll be asked to complete an income assessment.  

This income assessment is used to work out if you’ll need to pay an income tested care fee. This amount is paid directly to your service provider.  

Not everyone will need to pay an income tested care fee. For example, if you are on a full pension you do not pay an income tested care fee.  

Find out more about income tested care fees.  

Basic Daily Care Fee 

The Basic Daily Care Fee is a daily fee that everyone can be asked to pay towards Support at Home. The maximum fee that can be charged is 17.5% of the single person aged pension payment. 

Unlike most providers, we don’t charge the Basic Daily Care Fee unless you need more supports than your approved subsidy can provide. In which case, we may use the Basic Daily Care Fee to top up your package funds. 

Our fees and charges outline some of the common services that you may want to access using Support at Home. 

View our current fees and charges 

If you require another service or equipment that's not listed, our friendly team will work with you to find the best possible options. This can include social support, allied health, home maintenance, assistive technology, and other services to suit your needs. 

What will I pay?

While Support at Home is partly paid for by the government, you will be asked to contribute towards the cost of your care depending on your income and assets.   For example, if an Everyday Living service cost is $100, and you are a full pensioner, you would pay $17.50 and the government would pay the rest. If you were a self-funded retiree you would pay $80 and the government would pay the rest.

Select your income status to see what percentage of the service cost you'll be asked to contribute:

Thinking about switching in-home support providers?

Receiving help at home and unsure if you’re getting the services that best meet your needs? It might be worth making the switch. Book a free, no obligation Support at Home Service Check today.

1800 792 359

Contact our Aged Care team

Our national Aged Care team is available to assist you to access the care that’s right for you.