Whether you are new to foster or kinship care, or looking for some extra support, our team is here to help.

We are available to answer any non-urgent questions and provide guidance, information or support.

If you have a child in your care, you will receive scheduled visits and phone calls from your care team who will provide ongoing assistance. If you have questions about your current foster care placement, your care team is your best point of contact for further support.

If you need immediate support and are in any kind of emergency or threatening situation, call 000.

Helpful contacts

In addition to the Carer Experience Team, here are some key contacts to help you on your way.

Education Unit

If you need any support or have questions about children in care and their education, please reach out to the LWB Education Unit:

Local Care Team Office

Use the locator link to find an office close to you!

myLearning and Training

For help with accessing our online courses through myLearning, please contact:

Carer Counselling

As a Carer, you can receive free, confidential counselling with trained practitioners outside of LWB. Appointments can be made by contacting EAP directly.

Feedback and complaints

If you have feedback

We'd love to hear it! Whether it's something that you love or a way we could improve, please let us know. You can submit your idea or feedback through the form below.

If you have a complaint

Please tell us. Talk to your care team – in most instances, complaints can be resolved locally and quickly. If you are not comfortable with that approach, you can complete an online complaint form.

More information

For more information on ways to contact us to provide feedback and how we will respond, please go to our Feedback and Complaints page below.