Whether you are new to foster or kinship care, or looking for some extra support, our team is here to help.

Contact our support team

We are available to answer any non-urgent questions and provide guidance, information or support.

If you have a child in your care, you will receive scheduled visits and phone calls from your care team who will provide ongoing assistance. If you have questions about your current foster care placement, your care team is your best point of contact for further support.

If you need immediate support and are in any kind of emergency or threatening situation, call 000.

Helpful contacts

In addition to the Carer Experience Team, here are some key contacts to help you on your way.

Local care team offices

you can use the locator link to find an office close to you!

Find an office

Learning Without Barriers

If you need any support or have questions about children in care and their education, please reach out to the LWB Learning Without Barriers:


myLearning and training

For help with accessing our online courses through myLearning, please contact:


Carer counselling

As a Carer, you can receive free, confidential counselling with trained practitioners outside of LWB. Appointments can be made by contacting EAP directly.

1300 135 600