Associated Providers
Helping to deliver, manage, or support aged care services
What is an associated provider?
Under the Aged Care Act 2024, an associated provider is defined as:
An Associated Provider* is any person or organisation connected to an Approved Provider who helps to deliver, manage, or support aged care services.
*They are not the Approved Provider themselves, but they still play an important role in how services are provided. This includes, but is not limited to, brokers, suppliers, contractors, and subcontractors who are engaged or affiliated with the Approved Provider’s operations.
Associated Providers Handbook
Thank you for being a Life Without Barriers Associated Provider. We look forward to working with you to help our clients live their best life at home with tailored support to suit their unique needs.
Compliance requirements
All aged care providers (including Associated Providers) must meet government regulations and quality standards that protect the safety, health, and wellbeing of older people receiving care. To support this, all Associated Providers must maintain current qualifications and background checks. Under the new Aged Care Act and standards, it is our responsibility to ensure these checks are valid and properly maintained. The following documents support us in ensuring this.
Resources
- SAH Associated Provider Transition Checklist
- Application Form
- Statutory Declaration - Commonwealth - Group
- Statutory Declaration - Commonwealth - Individual
- Statutory Declaration - Health & Safety - Group
- Statutory Declaration - Health & Safety - Individual
- Statutory Declaration - Probity
- Statutory Declaration - Qualifications (Allied Health)
- Statutory Declaration - Qualifications (Other)
- Subcontracting Form
Policies and fact sheets
Life Without Barriers works in partnership with Associated Providers to deliver safe, high-quality care. The following policies and fact sheets support you in meeting obligations under the Aged Care Act 2024 and maintaining compliance with quality standards. Please review these resources to stay informed and ensure safe, compliant service delivery.
Resources
- Child Safety and Wellbeing Policy Guideline
- Fact Sheet - Incident Reporting
- Fact Sheet - Protecting Older Australians from Abuse
- No Response Policy
- No Response to Service Fact sheet
- Service Delivery Requirements for Client and Staff Safety
- Health and Safety Factsheet - Personal Safety and Security in the Workplace
- Health and Safety Factsheet - RCDs in community based services
- Health and Safety Factsheet - Safe Use Handling and Disposal of Sharps
- LWB Work Health and Safety Policy Statement
WHS information and training
LWB is dedicated to creating a safe, healthy and supportive work environment for everyone. We work together with Associated Providers to identify and manage risks, protecting the wellbeing of workers and clients. These resources offer guidance, training and support to help providers build strong safety practices and uphold our shared duty of care.
Resources
- Health and Safety Factsheet - Personal Safety and Security in the Workplace
- Health and Safety Factsheet - RCDs in community based services
- Health and Safety Factsheet - Safe Use Handling and Disposal of Sharps
- LWB Work Health and Safety Policy Statement
- Statutory Declaration - Health & Safety - Group
- Statutory Declaration - Health & Safety - Individual
- WHS Training Presentation
- Staff Training Checklist
Government resources
Useful links
- Aged Care Act 2024
- Aged Care Act Fact Sheet
- Aged Care Rules – Summary Changes
- Practical resources and training are available on the Aged Care Quality and Safety Commission website (including training on the Act).
- Regulatory Bulletin RB 2025-1 Associated providers | Aged Care Quality and Safety Commission
- Aged Care Statement of Rights fact sheet
- Aged Care Worker Screening Guidelines
- Aged Care Worker Screening Guideline Material
- Information for aged care workers
- Information for aged care providers that are not registered NDIS providers
- Aged Care Act 2024 Statement of Rights – A4 explainer | Australian Government Department of Health, Disability and Ageing
- Training Resource for the Aged Care Code of Conduct
- Code of Conduct Fact Sheet
- Code of Conduct - Online Learning
- LWB – Code of Conduct
- Quality Standards Online Learning
- Aged Care Quality Standards Fact Sheet
- Strengthened Quality Standards Quick Reference Guide
- Australian Government Aged Care Prescribed Service List
- Support at Home Program – Services Fact Sheet
- Consumer protections for Support at Home Prices – Fact Sheet
- Queensland community support scheme practice manual
- QFCC Child Safe Standards Quick Reference Guide
- Human Services Quality Framework Version 10.0
- Child Safe Organisations Act 2024 - Queensland Legislation - Queensland Government
- Working with Children (Risk Management and Screening) Act 2000 - Queensland Legislation - Queensland Government
- Recording incidents in an incident management system – Fact Sheet
- Effective Incident Management system checklist
- SIRS provider resources
- LWB National Complaints Handling Policy
- LWB National Complaints Handling Charter
- Communicating for safety and quality | Aged Care Quality and Safety Commission
- Whistleblowers Protection – Policy Guideline