We celebrate the ability, strengths and diversity of people with disability. We know that it is important for your needs to be met with the right supports at the right time. That’s why we will assist you to develop skills, build community connections and access key services to assist you to sustain the best living arrangements possible. We deliver the full scope of services from accommodation to in-home assistance, respite care, family or clinical supports and community participation programs. See here for services in your area.
We're in this together : Our person centred approach
With thoughtful planning and individualised supports we help the people we support to live the best life possible. We believe the people we support should play the biggest role in designing their supports, as part of our person-centred planning. Our purpose is to partner with the people we support to change lives for the better.
Our commitment to getting the best deal for you
A measure of our effectiveness is how safe and supported the individuals we assist feel. Our Client Engagement and Participation Framework provides clear processes at both individual and systemic levels to ensure that the people we support can influence, design and plan their services. Our Disability Service Principles endorse values such as self-direction, relationships and accessibility and when coupled with organisational expectations inform our decision-making process.
Our Disability Services Advisory Council is our peak internal body made up of people we support. The Council meets twice a year to obtain formal feedback about our services, policies and programs. We empower individuals we support to shape their service delivery through self advocacy training, independent advocacy services, formal guardianship and supported decision-making processes.
We encourage you to contact our Client Information and Feedback Service on free call 1800 721 226 for feedback, advice and information about our services and supports.
NDIS information for people from CALD backgrounds
More NSW NDIS resources are now available in six community languages including Arabic, Greek, Korean, Vietnamese, Simplified Chinese and Traditional Chinese. You can find translated resources on the Languages page of the NSW NDIS website.
Resources in Easy English
Many key resources are now available in Easy English. You can find Easy English versions on the Easy English page of the NSW NDIS website.